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Frequently Asked Questions
HOW MUCH DOES SHIPPING COST?
The shipping cost may vary depending on the shipment location and the store's policy, such as the number of products purchased. You may get your exact shipping expenses by adding products to your cart, proceeding to checkout, and inputting your mailing address. The shipping cost will be updated immediately and displayed in your final cost.
HOW CAN I TRACK MY PACKAGE?
You can find tracking information in your order confirmation or shipping confirmation sent to your email. If an order includes multiple items, each may have separate delivery dates and tracking information.
WHAT SHOULD I DO IF A PACKAGE IS MISSING?
Most deliveries take place on time. Seldom will the tracking indicate "delivered" even when it appears you haven't yet received it. If your package's tracking information indicates that it was delivered but you can't locate it: 1. Look around the delivery location for your package. Check your mailbox or wherever else you receive mail 2. Check your Order Confirmation to find the tracking status 3. Access the tracking link on your Order Confirmation to find the local shipping carrier that delivers your package 4. Contact your local shipping carrier for further information. 5. Contact our customer service if the package still can't be found.
HOW CAN I EXCHANGE MY ITEMS?
Our items do not currently provide an exchange option. Please get in touch with our customer service within 14 days of order delivery if you have any complaints about your purchase. Then, if deemed necessary, our customer service division will assist in offering a replacement or refund.
CAN I RETURN MY PACKAGE?
If you have any issues with your order, please contact us via our Contact Form within 14 days of order delivery to explain your grievance. Our customer service department will then help provide a replacement or refund if deemed appropriate. There is no need to return your item under any circumstances. Please note that if you return your item without our prior request, we will not be responsible for any loss or additional costs resulting from your unapproved return.
HOW LONG DO REFUNDS AND REPLACEMENTS TAKE?
After we confirm through email that you are qualified for a refund or replacement, we will process your refund/replacement within 07 business days of confirmation. You should receive the tracking number for your replacement product(s) within 7-10 business days after confirmation. You should receive your refund within 3-5 business days of confirmation. Kindly note that your payment provider determines when your refund will be credited to your payment account
